LGBTQIA+ Health Services | Inclusive Medical Care

GPs are often the first stop for LGBTQIA+ people seeking medical care. Culturally and clinically appropriate services are available to all who identify as lesbian, gay, bisexual, transgender, intersex, non-binary queer, or other.

Whether a routine STI check, prEP prescription, mental health care plan, specialist referral, or the first step for a trans and gender diverse individual seeking gender-affirming care, doctors consulting from ANMH have your best interests at heart.

If you’d like to chat further about which GP to book with, please don’t hesitate to speak with our friendly reception staff on (03) 9393 3900.

Inclusive and respectful healthcare

The doctors consulting at ANMH understand that feeling comfortable in a healthcare setting matters. Patients are encouraged to speak openly about their concerns, with care provided in a way that respects individual identity and preferences.

Patients looking for LGBT friendly doctors or an LGBT friendly GP may reach out to us for a wide range of reasons, from general health concerns to more specific care needs. The focus is on providing clear, respectful communication and appropriate support based on each person’s situation.

Sexual health and preventative care

Sexual health is a routine part of general practice for many patients. Appointments may include STI testing, discussions around prevention such as PrEP, or general check-ups.

These consultations are handled in a confidential and straightforward way, with time to ask questions and understand any next steps. Preventative care may also include vaccinations and regular health checks, depending on individual needs.

Mental health support

Mental health concerns can show up in different ways, whether that’s changes in mood, stress, sleep or general wellbeing. The doctors consulting at ANMH can provide an initial assessment and talk through available support options.

Where appropriate, a mental health treatment plan may be discussed, along with referrals if additional support is needed. Care is guided by what feels appropriate for each individual.

Support for LGBTQIA and gender diverse patients

For LGBTQIA and other gender diverse patients, general practice can be a place to start conversations around care, ask questions, or explore next steps.

This may include discussing health needs, arranging referrals, or planning ongoing care where required. Our approach at Altona North Medical Hub is guided by patient preferences, with a focus on clear information and respectful communication.

Book an appointment with our team

Patients looking for an LGBT friendly GP or LBBT friendly doctors can book an appointment with us online or by contacting the clinic directly. If you are unsure which practitioner to book with, the reception team can help guide you.

To make a booking, call (03) 9393 3900 or use the online booking system to choose a preferred practitioner and time.

Frequently asked questions

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Do I need to mention my gender identity or sexuality during my appointment?

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Can I request a specific doctor?

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Are consultations confidential?

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Can I access sexual health services through a GP?

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What if I am unsure about what kind of appointment to book?

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Can a GP help with referrals for further care?

Muhammad

Worst customer service ever experienced I can’t believe how rude this receptionist lady was on the phone absolutely 0 respect she should get fired!! For managers referral this phone call was on 21/01/2025. She was being aggressive on the phone when I asked her if I can come in and then she hung up in my face. I then kept trying to call back to book an appointment as this is my local clinic and I was never answered too.

Ian

My family and I have been regulars at Altona Medical Clinic for over 20 years. Generally the service is good, but over the last 12 months trying to get an appointment is woeful. Not only must you ring at 8am for an urgent appointment, you are slotted against changing Drs. I tried today at 8am to be told no appointment for 2 days. Sadly that is pushing us out the door to alternative options. Don’t even bother if your a new patient!

vcaa

Terrible experience on 20/11 with the female admin staff at kidney west. She’s rude, unhelpful, and completely disorganized. Patients deserve better care and respect, especially in a medical setting.

Hanash

Never visit Dr Leon Stesin he’s playing game with ya d got no respect for you at all and the way he talks is discussing

VIRAL THAKKAR

"Can you hold for a minute " this is what you get to hear for half an hour on call. Bad experience.

yen le

The admin was rude toward the person who was on the phone to have an inquiry. The admin turned around and said the person who was on the phone was having attitude. Could the admin be more patient and listen to inquire before her negative conclusion.

Adam Moffat

I haven't been a patient since August 2023 & receive a random missed call, no message left. When I contact them they said i'd seen a doctor the day earlier, was this about payment? No, I wasn't there yesterday & why has someone accessed my patient details to call me? Reception had zero idea as to why I'd been called as there were no notes on my file. I now have serious concerns about my confidential information lodged with them. After 2 hours of awaiting a reply regarding this I have decided to post this review. Beware, as they seem to be unable to explain how or why my information was used & the person on reception seemed to not even care that this was of concern.

Sue Phillips

19 years I’ve been coming to this practice with our whole family but today is my last appointment ever. On my last visit the doctor was so lacking in interest in me and the reason I was there. Today I’ve sat for 1.5 hours in the car waiting to see doctor outside because I had a fever. After an hour I phoned to be told told I’m next and doctor running an hour behind. Multiple phone calls over next 30 mins and I am repeatedly told I’m next. I’m so sick I just want to go home and crawl into bed. This is cruel and unusual punishment. I’m giving up and going home. To prove how money hungry they are - after 1 hour 40 mins waiting in car - when I phone to say I was cancelling and going to another clinic THEN the doctor can phone me within 2 mins. Review your practices. You’re a disgrace of a clinic. You won’t ever see me again

Amelia Kirk

I also sat in car for over an hr, called clinic don't know when Dr will see you running late. I was very unwell, went to an emergency clinic to be told I had pneumonia. Used to be a good clinic been going to them for years, I must say my own dr is very good but now only works 2 days a week, to get an appointment when you are sick you have to book weeks ahead.sick today not in 3 weeks????????

LGBTQIA+ health

Inclusive and respectful healthcare

Sexual health and preventative care

Mental health support

Support for LGBTQIA and gender diverse patients

Book an appointment with our team

What People Think About Us

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